Frequently Asked Questions

Answers to commonly asked questions about our school visitor management, emergency management, and more!

Learn More

Frequently Asked Questions about Visitor Aware

When a new visitor management system is implemented at schools, it is important to be able to provide answers to parents, visitors, and staff regarding the nature, purpose, and data which comes along with it.  If you have additional questions, or comments, we’d love to hear from you- just send us a message on our contact page!

What is Visitor Aware?

Visitor Aware is a school visitor management system provider.  We provide schools with the technology and support to securely, accurately and easily manage visitors and volunteers within a single software platform.

Our purpose is to ensure the safety of students by securely screening visitors at schools while eliminating the need for additional hardware and reducing the amount of time spent by staff to manage visitor arrivals and departures.

What does Visitor Aware do?

  • Screens school and daycare visitors to ensure visibility into who is coming and going against sexual predator registries as well as national and international watch lists.
  • Notifies Security Resource Officers in real-time when any visitor checks in.
  • Immediately notifies staff and SROs when flagged, banned, or otherwise restricted visitors attempt to check in.
  • Provides total transparency into visitors entering your school.

What don’t we do?

  • We don’t share or grant access to visitor, volunteer, or student information with anyone, any time, for any reason
  • We don’t check NCIC, ICE, or other similar databases

Why do school visitors need to sign in using Visitor Aware?

Visitor Aware is used to help determine if a visitor should have access to school facilities. This provides an additional layer of security for your children by validating the identities of anyone entering the premises and determining if they are a potential threat before an incident can occur.

Why do I need a valid form of identification to check in?

Visitors are required to have a valid state issued identification card, such as a driver’s license, to check in to ensure the accuracy of the information provided. Valid identification is also used to ensure that the person checking in is the same as the ID holder.  This allows us to accurately screen for registered sex offenders, banned visitors, individuals on national and international watchlists, and visitors who have active injunctions on file with the school.

What kind of identification is required?

A valid state issued identification card with a photo of you is required to check in at schools using Visitor Aware.  Military identification cards may contain sensitive information about you, and are not able to be scanned.

How is my information used?

Visitor information is checked against the national sex offender registry as well as national and international watch lists.

A secure profile is created for each visitor upon the initial check in and allows subsequent check ins to be quick and efficient.

Visitor Aware does not check the NCIC database, current/outstanding warrants, criminal history, or civil records.

Do you have additional questions?

Please contact us! We would love to answer any questions that you may have and to discuss how Visitor Aware can help you achieve your school visitor management goals.

Child with hand paint

All of us at Visitor Aware would like to thank you for your support, attention to detail, and efforts towards protecting our children. Visitor Aware allows us to join forces to keep threats from easily accessing our schools.

Ready to secure your school?

Let’s take that next step together.

Visitor Aware Logo

Let us know how we can help!

Contact Us

P.O. Box 50634,
Mesa AZ 85208